Refund policy
Steve's will only accept returns for credit with a return authorization number provided by our Website sales department, within the first 30 days of your purchase.
The customer is responsible for freight charges (freight charges in both directions are applicable for free shipment items). Once a return authorization is given our shipping department will contact you to arrange for pick up. Steve's will deduct these charges before any refund is processed.
A 25% restocking fee may be deducted before we process any refund.
Steve's will only process a return item if it contains of all original packaging, including but not limited to: boxes, cases, manuals, cables, warranty cards, etc.
All returns will be subject to inspection for abuse or wear in which event additional charges may be applied.
Steve's will not accept returns on consumable items, such as, without limitation, books, CD's, DVD's, software, harmonicas, reeds, strings (opened packaging), drumsticks, drum skins, clothing, stylus, media.
Steve's will not accept returns after 30 days.
Refunds for payments made by credit card or cheque may take up to 10 business days to be processed after receipt and inspection of goods. Paypal payments refund may require up to 10 days. There are no cash refunds, although a store credit or gift certificate good at any Steve's locations may be requested at no additional charge.
Our Website and the products offered thereon are sold as is. Subject to provisions of any disposition of public order to the contrary, Steve's shall not be liable for any damages and does not provide any other warranty than those specifically set forth herein. Steve's makes no representation in relation with the use, download, effectiveness, exactness or reliability of the merchandise illustrated on our Website or in relation with the results pursuant to the use of the merchandise purchased from our Website. Steve's does everything in its power to offer a Website free of errors, however Steve's cannot be held liable for any error, including those relating to description, pricing or illustration. Steve's, its affiliates, directors, officers, employees, representatives or agents shall not be liable for any direct or indirect damage arising from the use of the Website or the merchandise purchased thereon, including the loss of data or loss of profit or the inability of the client to us said merchandise.
